Gianni J Apo

Need to cancel my flight

Hi, I need to cancel my flight from Melbourne to Sydney tomorrow at 6pm. Can someone assist me by contacting me asap please. My contact number is 042268**** or email ljmasterpainters@***.com. Thanks, Gianni
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Loss:
$210

Preferred solution: Full refund

User's recommendation: no one to assit

Fallaniti James T

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Verified Buyer
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Stuck in sydney...connecting flight is cancelled... cannot get a hold of this company it is all apps and no people

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Bravofly Australia - Stuck in sydney...connecting flight is cancelled... cannot get a hold of...
My flight to sydney was changed...to another...but it was also late and i got to sydney late and missed connecting flight to auckland...they had no more flights that day...i had to pay another 600 for a flight to auckland as i could not get a hold of anyone.they say refund but i would like my 600 reimbursed...i have been trying alday to talk to someone... no lucksʻ
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Loss:
$1000

Preferred solution: Full refund

User's recommendation: Avoid

JODIEANNE B

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Verified Reviewer
| map-marker Newcastle, New South Wales

Refund issues

I booked a flight through bravofly only because i had a voucher from a previous issue last year that was impossible to resolve, they just wouldn't refund and kept ignoring my requests. They ended up sending a voucher 5 months later.

More problems again, with this booking. I selected seat allocation as part of the booking and paid for the seats and the total was deducted from my visa account immediately. The voucher was only a small part of the total flight payment, the majority of the sum $1,340.61 AUD was deducted from my account, $160,68 AUD was the voucher part payment contribution. I have been provided with ANOTHER voucher which I do not want nor was this a condition set out in email.

They implied they would refund. I will not be booking with Bravofly again due to the ongoing problems. I would like the voucher cancelled and a refund into the account which was my primary source of a payment. I live in Australia, and we are on a different time zone, I have spent hours trying to resolve this issue again.

They do this to force you to book again or waste the voucher. They are so unprofessional their customer service is appalling.

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User's recommendation: DO NOT BOOK WITH BRAVOFLY

Kanwljeet K

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Verified Buyer

I have fulflex with my booking but i am not able to change my flight date as i tried to contact multiple time no one is responding i have sent emails which are not being answered. Really bad service

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Bravofly Australia - I have fulflex with my booking but i am not able to change my flight date as...
I booked my ticket with fulflex ticket but i think that is waste of money because i am not able to change flight date no one is helping or replying back to my email or i am not able to call as it says wrong number.
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Preferred solution: Want to change flight date

User's recommendation: Improve customer service

1 comment
Tawni Ypr

Absolute scam company

Su T Mre

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Verified Reviewer
| map-marker Melbourne, Victoria

Flight booking refund

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I was told i will get my refund within 2 months and its been 3.5 months now. I havent heard from anyone and i have not received my refund. I paid $3141 for my flights. I need this resolved asap pls
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Loss:
$3141

Preferred solution: Full refund

User's recommendation: N

Rusli H Okd

Ticket information

I booked my ticket 1/10/23 My ticket all west change.iam so worried about my flight soon.still cannot login to see my schedule yet.
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Preferred solution: I need to talk with customer service

Anonymous
map-marker Sydney, New South Wales

Flight change

Absolute thieves dodgy in every way 1100 extra to change flights and less than half of airfares return if you cancel
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User's recommendation: Stay away criminals

Irene L Hji

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Verified Reviewer

Flight issue

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I'm trying to chase since the time I've booked my flight but none of the numbers work. Now I have a flight within 24 hours. Hope the airline allows me to board the flight as I'm afraid it could be a scam. I had never opted for insurance but still I got charged. Just taking the money. I just would like to have a word with a proper human being.
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Loss:
$341
Cons:
  • Only takes the money but does not provide good customer service

Preferred solution: I don't need any insurance but still was charged. Need proper assistance

User's recommendation: I don't recommend to anyone

Adesolaakanni A

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Verified Reviewer

Cancelation of premium

I mistakenly book a flight with a premium package, please I will like to reverse the premium packages thanks I want to keeps the ticket but cancel the premium packages attached
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Loss:
$36

Preferred solution: Full refund

Yugraj Y

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Verified Reviewer

I am not able to contact with them not able to change my flight

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Really i trouble not able to do the changes or somthing contact with this company never ever recommended this one company to anyone wrost experience
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Pros:
  • Cheaper
Cons:
  • No contact information

Preferred solution: Change in flight

User's recommendation: Never book flight from this site

Catherine D Agp

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Verified Reviewer

PNR PTEW6F - booking ID 250471**** Name change! One letter typo

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PNR PTEW6F - booking ID 250471**** Hi bravofly team We have been trying to contact you without success and it is outraging how hard you make it for people who booked through you. My mom Catherine doffe booked a flight paris to Melbourne on 7th of April 2023 and has a typo in her first name! We just need to correct it please. I tried everything. Your app, your number, absolutely everything. It wont let us correct the first name to Catherine or go through any human being on the phone. Can you please assist us?
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Preferred solution: A call or an email from Bravofly!

User's recommendation: Do not use a third party but the airline directly !!

Mao Swo

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Verified Buyer
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Verified Reviewer
| map-marker Brunswick East, Victoria

Enquiries

Bravofly Australia - Enquiries
I have and problem with our tickets , I did try so many ways to reach out the agency but no inform. Please I need help as my family facing in a difficult time. And we really this ticket to change as soon as possible. I find so complicated to find a way so I can communicate with any customer service.
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User's recommendation: Hi, I am trying to contact the agency whom I booked our tickets with, we are face in difficult time at the moment but somehow I requested to changed the date and it’s not approved. Also that puts more stressing on us. We have no other choice and ended up we book another ticket. I am kindly requesting please if any way can solve this issue as I can not keep in touch with the agency

Jay T Yps

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Verified Reviewer

I want to cancel my flight

I want to cancel my flight due Im not travelling anymore I have something and my family want me to stay thats why Iwant cancel
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Preferred solution: Full refund

Travel Agencies Expert Talks

Travel Tips: Airbnb VS Traditional Renting

Oct 30, 2020

Is it safe to rent from local vacation rental owners? What are the pros and cons of Airbnb and VRBO? In this video, Mary Branum, a vacation rentals expert, and experienced homeowner, shares her insights as to how vacation rental owners can maintain good clientele, how consumers should plan a vacation, and how to protect yourself.

Read full article
Mary Branum
Mary Branum

Mary Branum is a vacation rental expert, owner of Galveston Island and President of STROAG.

Irene L Hji

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Flight issue

Trying to call since the time I've booked my flight tickets. But none of the phone numbers work. Now my flight is within 24 hours but I have received no assistance. I've been also charged extra. No star to Bravofly. Hope the airline allows me to board the flight or else all my money is down the drain. Very very worst customer service.
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Loss:
$341
Cons:
  • Taking money very easily but no proper service

Preferred solution: I don't need any insurance but still was charged. Proper assistance

User's recommendation: I don't recommend this to anyone

ADINIUDAMUSISILIA G

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Verified Reviewer

Wanted to add extra luggage

I attempted to add extra luggage to my booking online, but encountered technical issues preventing me from doing so. My efforts to contact the customer care service were futile as I couldn't find a reliable contact number for the company. When I sought assistance from Qantas, I was informed that I must go through the agency I initially booked with, which is Bravofly. This has resulted in a frustrating and inconvenient experience, making it challenging to resolve my luggage-related concerns effectively.
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Preferred solution: be able to add extra luggage

User's recommendation: Avoid booking with Bravofly

Asahel Lra

The worst experience of my life with you guysTrying to contact you guys 1000 times all the customer service number are not answering and not responding

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Worst of worst experience and travel agency and very very poor customer service its a kind of scam Please stay a way
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